As well as making sure our customers are Happy Piranhas with the products we sell, we know that another important factor in keeping our customers happy is being open and honest with you about the information we store and use.
Who we are
Here at Happy Piranha LTD, we care deeply about your privacy because we endeavour to maintain the trust and confidence of all our visitors. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information, why we need it and what we do with it.
We know you care about your privacy too, so we allow you to choose how certain information is used by us. Happy Piranha LTD is here to make great candles and gifts for you. We're not in the sneaky business of selling, trading or renting email lists with other businesses or marketing agencies.
All the data you give to us goes towards making sure that you get the best experience you can when using our site, ensuring sure your loot gets to the right place safely and - if you wish, informing you of our latest news and deals.
Light a candle and grab a snack, as all this talk of data and cookies might make you a little hungry!
Understandably, we need to process some of your personal information to run our business and provide you with the services to make sure our parcels end up at your door.
By accepting our Terms and Conditions, you're confirming that you have read and understand this policy, including how and why we use your information. If you don’t want us to collect or process any of your personal information in the ways described in this policy, we won’t be able to get our products to you. If that's the case, we'd regrettably have to ask you to please not use our services.
We are not responsible for the content or the privacy policies or practices of any of the third-party websites that may be linked from HappyPiranha.com. If you ever leave our site, make sure you take a look at the respective policy wherever your internet voyage takes you.
Age of Consent
Happy Piranha’s Terms of Service require all account owners to be at least 18 years of age or the legal age of consent for you local jurisdiction. Minors under 18 years of age must have the appropriate permission and direct supervision by the owner of the account. You are responsible for any and all account activity conducted by a minor on your account; please keep your little ones safe!
What data do we collect?
In order to provide our Services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you our services.
Store account & rewards points
We like to give all of our customers the option of creating a store account to speed up future purchases. We also offer them the opportunity to earn rewards for their loyalty by signing up to our rewards point scheme ‘Bite Coins’. In order to do so we need to get some basic information from you in, to make sure that any rewards or orders go to the right person (you!). If you do not wish to make a store account, you can always check out as a guest.
If you wish to sign up to our Bite Coins reward point scheme, you'll need to make a store account for us to identify you with and to assign your points to. To use this service you need to provide us with a valid email address, as well as a username (this username doesn’t have to be your real name but we use it to identify you from others who have also signed up). You will then have to make a password for your account, this is to keep it secure so you account can only be accessed using your account name/ email address and password. Your password will be stored by Shopify. Here at Happy Piranha LTD we do not have access to or ever see your password, although for security we suggest that you don't use the same password for multiple accounts or services.
When creating a rewards account it is optional for you to enter your date of birth, in order for you to receive bonus rewards points on your birthday. If you do not want this information to be stored please do not fill in a birth date, however if you would like to receive a small reward from us on your birthday go ahead!
When creating a store or Bite Coins account your email address will not be used for marketing emails, unless you opt in to receive these updates.
Your email will be used to:
- Send rewards vouchers
- contact you in response to any store related problems or queries
- Provide information on resetting your password should you ever need to
- Send order details and confirmation
- Provide abandoned checkout emails to customers who didn’t complete the checkout period
- Contact you with any problems processing your order.
Depending on which services you choose to use, additional information such as billing and payment information (including billing contact name, address, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service.
You are not required to provide us with this information to sign up, but we will need it to provide certain services. For example, we need a physical postal address if you are buying something on the site for delivery. We need your card or payment information if this is a service that needs paying for. We may need to store credit card information (or arrange for it to be stored) and use it for both billing and payment purposes. Depending on your local jurisdiction, you can also choose to allow us to save your credit card information to facilitate the checkout process for future purchases.
Your account name will also be displayed on any reviews or comments you leave on HappyPiranha.com.
Purchasing from our store or checking out as a guest
In order to purchase from our store there is certain information that we require from you.
We may, for example, need to contact you by email (or telephone) to confirm your order, or about any problems or changes regarding your purchase. There's details we require to make sure your order gets sent to where you would like it (postal address, contact name, delivery instructions), and there's data we require to complete payments for your orders (card holders name, number, billing details etc).
If you have a store account the details are password protected and can be remembered to enable faster checkout in the future. If you check out as a guest you will be required to enter these details each time you checkout, unless you have set your browser up to auto fill form data.
We do not personally hold any of your card information, this will be down to the responsibility of the payment provider selected: Visa checkout, PayPal or Shopify Pay (powered by Stripe).
For us to process your order, we need to know your name, email address, delivery address, credit/debit card number, security code and expiry date.
We will not collect any information about you unless it is specifically and knowingly provided by you. The information we collect will be accurate and up to date, as provided by you.
You can check this at any time by emailing us at firstname.lastname@example.org. We will immediately correct any inaccuracies you report.
Once an order is placed, your delivery details will be stored on our order history. This is so that we can deal with any problems with orders, e.g: Faulty items, returns and delivery issues and for tax records etc.
HappyPiranha.com does not hold or store your credit card information during this process.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure that all orders are thoroughly checked using the information already supplied.
There is a possibility that we may contact you to make additional security checks and we ask for your co-operation to help us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.
This website has an email newsletter which you may opt in to, to receive the latest news, updates and offers supplied by this website.
Users can subscribe through one of our online forms, or via the opt in box while ordering should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
This service will store the applicant’s username and email address in order to send email communication. We do not sell or share these email addresses to any other party, they are used solely for the purpose the subscriber signed up for.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.
Under the Data Protection Act 1998, you may request a copy of personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you please write to the business address listed here.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. Once more we do not share this information with any 3rd party.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to un-subscribe will be detailed instead.
What are cookies?
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website - through its server, to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social media platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Happy Piranha LTD operates both online as a store and as a community through its social media platforms. Social media allows members to connect and communicate in public spaces. You don't have to use these features, but if you do, please use common sense and good judgement when posting in these community spaces or sharing your personal information with others through the services.
Be aware that any personal information that you choose to submit on social media can be read, collected, or used by others, or could be used to send unsolicited messages to you.
We are not responsible or in control of the social media platforms we post on, so please read their own privacy policies and make an informed judgement when signing up to them.
- Here's Facebook's Data Policy
- Here's Instagram's Data Policy
We encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened links in social media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (here's an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Your choice and control over your data
We know that members of our community value having control over their own information, so Happy Piranha LTD gives you the choice of providing, editing or removing certain information, as well as choices about how we contact you.
You may change or correct your HappyPiranha.com account information through your account settings. You may also remove certain optional information that you no longer wish to be publicly visible through the Services.
You can also request the deletion of the personal information in your account by getting in contact at; email@example.com.
Other information uses: sharing & disclosure
When you access or use the our services, we collect, use, share, and otherwise process your personal information as described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:
- Necessary to perform the contractual obligations in our Terms & Conditions and in order to provide the Services to you;
- You have consented to the processing, which you can revoke at any time;
- Necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;
- Necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors, members, or partners;
- You have expressly made the information public;
- Necessary in the public interest; and
- Occasionally necessary to protect your vital interests, or those of others.
We use your information to provide and improve our services and products, for billing and payments, for identification and authentication.
We have a legitimate interest in customising your on-site experience to help you discover relevant items and recommended purchases.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received.
Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using our services.
If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
3rd party apps
HappyPiranha.com uses a variety of 3rd party apps to improve and facilitate the experiences on our site. These may to be used to keep track of your rewards points, analyse traffic to our store or send email marketing etc. We've listed these apps below for you to see and provided links to their own respective privacy policies.
Happy Piranha LTD cannot be responsible for any faults within these apps although will endeavour to remove or replace any apps that effect customer safety or security. We only use the data collected by these apps for the purposes listed and do not sell or share data with 3rd partys.
We use MailChimp to manage our email marketing and format our email newsletter. MailChimp will log the username and email address you signed up with in one of our newsletter signup forms.
Smile.io provides us with our rewards points platform. Smile.io will store the information relevant to your store account (username, email and birthday if you enter it) and keep track of how many points you have gathered and spent.
Google Analytics uses tracking software to monitor our visitors journey on our website, so that we can better understand how they use it and so that we can improve it with that in mind.
Hulk/apps hulk forms provides a contact box for you to fill in when messaging us via our stockists contact page. This information is then emailed to us for us to read and deleted from our hulk apps page by us once we have read your message.
Our website is hosted by Shopify.
How long do we keep your data for?
Happy Piranha LTD will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e. for the lifetime of your shop account), as described in this policy, or as needed to provide our services to you.
If you no longer want Happy Piranha LTD to use your information to provide the services that we do to you, you may close your account.
Happy Piranha LTD will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy.
You benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location.
If you would like to manage, change, limit, or delete your personal information, you can do so via your store account settings or by contacting us. Upon request, Happy Piranha LTD will provide you with information about whether we hold any of your personal information.
By visiting your account settings, you can access, correct, change, and delete certain personal information associated with your account. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information.
In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format.
Please ensure you've read the options you have under the "Choice & Control" section above. If you need further assistance, you can contact Happy Piranha LTD through one of the contact options listed on our contacts us page. We will respond to your request within a reasonable time frame.
If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications or changing your account settings.
Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of our services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account settings.
You can choose to withdraw your consent to our processing of your information and your use of our services at any time, by closing your account through your account settings and then emailing us at email@example.com to request that your personal information be deleted, except for information that we are required to retain.
This deletion is permanent and your account cannot be reinstated or restored.
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services,
(ii) sending you an email or message about the changes, or
(iii) an on-site notice.
We encourage you to check back regularly and review any updates.
We are not responsible for keeping any third party links in this document up to date. All links used are current at the time of this document's last updating.